Are you passionate about creating exceptional customer experiences and leading high-performing teams?
Juice Power is seeking a strategic Customer Experience Manager to revolutionize our customer service department.
This is an exciting opportunity to shape customer satisfaction strategies while working remotely with competitive compensation.
About the Company
Juice Power is a dynamic company committed to delivering excellence in customer service. They believe in proactive problem-solving and maintaining strong customer relationships through innovative service solutions and dedicated support.
Quick Overview
- Location: Remote (Work From Home)
- Company: Juice Power
- Job Title: Customer Experience Manager (CEM)
- Employment Type: Full-time
- Salary: ₦400,000 – ₦600,000 monthly
Responsibilities
- Lead and manage the entire customer service department
- Proactively monitor order fulfillment and shipping processes
- Develop and implement comprehensive training programs
- Track and analyze customer feedback and reviews
- Handle complex customer escalations
- Optimize customer service workflows
- Collaborate with product, sales, and operations teams
- Design strategies to prevent and address shipment delays
- Drive continuous improvement in customer satisfaction metrics
Requirements
- Proven track record in customer service management
- Strong leadership and team development capabilities
- Exceptional problem-solving and communication skills
- Strategic mindset for anticipating customer needs
- Proficiency in CRM systems and help desk software
- Experience in handling escalated customer issues
- Ability to work independently in a remote environment
- Results-oriented approach to customer satisfaction
Benefits
- Competitive monthly salary (₦400,000 – ₦600,000)
- Remote work flexibility
- Professional development opportunities
- Leadership role with strategic impact
- Opportunity to shape customer service strategies
- Work-life balance with flexible scheduling
How to Apply
Submit your application through our online portal, including:
- Your updated resume
- Completed application form
- Any relevant certifications or recommendations
Apply Here
Frequently Asked Questions
Is this position fully remote?
What are the working hours?
What type of team will I be managing?
Is prior experience with specific CRM systems required?
Final Thoughts
This is an exceptional opportunity for a customer-focused leader to make a significant impact while enjoying the benefits of remote work and competitive compensation. If you’re ready to transform customer experiences and lead a dedicated team, join the customer service at Juice Power.
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