Are you prepared to advance your career to the next stage?
Are you passionate about providing outstanding customer experiences and guiding a team to achieve success?
As a Customer Service Team Lead, you will have a crucial role in influencing the customer experience and boosting team productivity in a fast-paced, fulfilling setting.
About the Company
Promenade is more than just a business; it is a lively group focused on improving customers’ lives with creativity and eco-friendliness.
Focused on delivering outstanding experiences, Promenade shines with its dedication to customer happiness, community involvement, and eco-friendly practices.
What sets Promenade apart from others?
A focus on the customer: The customer is central to all of our actions at Promenade.
Our team makes an extra effort to ensure that every interaction is significant, establishing enduring relationships based on trust and respect.
Cutting-edge Solutions: We take pride in leading industry advancements.
Our innovative products and services cater to our customers’ changing needs, enhancing convenience and enjoyment in daily life.
Promenade is committed to sustainability by implementing practices that reduce our impact on the environment.
We are actively putting into practice eco-friendly initiatives to make sure our operations have a positive impact on the planet.
Important accomplishments
Recognition of excellence: Our commitment to delivering exceptional service has been acknowledged with various accolades in the industry, highlighting our role as frontrunners in customer service and innovation.
Community Impact: Promenade is actively involved in local communities, providing support to different initiatives and charitable organizations that positively impact people’s lives.
Our dedication to contributing sets us apart as a socially accountable company.
Quick Overview
Location: Remote, Anywhere
Company: Promenade
Job Title: Customer Service Team Lead
Salary: $23 – $25 USD/hour
Responsibilities
- Guide and instruct team members, offer helpful criticism, and encourage a culture of constant enhancement.
- Monitor track team performance indicators and develop tactics to enhance them, guaranteeing service levels surpass anticipated results.
- Manage escalated customer inquiries and solve intricate problems, showcasing your problem-solving skills.
- Collaborate closely with other departments to boost operational efficiency and enhance the customer experience.
- Inspire and lead a team of 8 remote customer support representatives to consistently provide exceptional service.
- Establish objectives, track progress, and offer guidance and evaluation.
- Find ways to improve processes in order to boost team productivity.
- Collaborate with teams from different departments for smooth communication and coordination.
- Rapidly assess and address customer problems to uphold high levels of satisfaction.
Requirements
- Skilled at building relationships and focused on individuals
- Excited about helping small businesses and keen to join a thriving startup.
- Skilled in using platforms such as Zendesk, Salesforce, and Confluence.
- Effective at conveying messages through written and verbal means
- Warm, hopeful, and at ease in stressful situations
- Skilled in providing customer service or support through phone, email, or chat channels.
Benefits
- Benefit from a compensation package that mirrors your capabilities and background.
- Utilize healthcare perks, pension schemes, and vacation days for your overall welfare.
- Become part of a team that values innovation and welcomes your ideas.
How to Apply
Promenade is inviting individuals who are passionate about making a difference and supporting local communities to join their dynamic team.
Here, a flat organizational structure removes hierarchy and politics.
Working in collaboration, they aim to revolutionize sectors and deliver significant benefits to diligent entrepreneurs.
Click the link below to begin your exciting journey as a Customer Service Team Lead at Promenade
FAQ
What does a Customer Service Team Lead do?
A Customer Service Team Lead is a professional in charge of managing a team of customer service representatives.
This position requires supporting and advising team members, guaranteeing they provide outstanding service, and meeting performance targets.
The Team Lead serves as a bridge between management and the customer service team, handling escalated problems and pushing for enhancements in customer satisfaction.
What is a typical day in the life of a Customer Service Team Lead like?
A usual day consists of:
- Evaluating team progress and offering helpful criticism.
- Facilitating team gatherings and instructional sessions.
- Supporting colleagues in addressing escalated customer inquiries.
- Examining performance statistics to pinpoint areas that need enhancement.
What type of training will be offered?
New employees will be provided with thorough training encompassing the following topics:
- The rules and regulations of the company.
- Best ways to provide outstanding customer service.
- Methods for leading the team in a way that effectively motivates and guides them.
- Getting to know the tools and technology utilized in customer service.
What is the process for me to submit my application for the Customer Service Team Lead role?
In order to be considered, please send in your resume along with a cover letter that showcases your pertinent experience and abilities.
We motivate you to express your enthusiasm for customer service and your ideas for guiding a team to achieve success.
How would you describe the company culture at Promenade?
Promenade promotes a culture of collaboration and inclusivity that embraces diversity and innovation.
We support our employees, promote communication, and foster a conducive environment for growth and success.
What is the duration of the hiring process?
The recruitment procedure usually spans a couple of weeks, encompassing reviewing applications, conducting interviews, and making a final decision.
Our goal is to ensure candidates are kept informed at every stage of the process.
Final Thoughts
Don’t pass up the chance to become a Customer Service Team Lead if you’re prepared to lead with passion, champion customer satisfaction, and drive your team to excellence.
Begin your path towards career satisfaction right now!
Submit your application today!
Begin your journey towards a thrilling new phase in your professional life.
We are looking forward to seeing the fantastic impact you will make on our team!
Didn't find what you were looking for? Search here
