Are you passionate about helping people and seeking for a great profession where you can work from home?
If that’s the case, the Remote Agent Support Consultant position could be ideal for you!
This role suits those who thrive in a fast-paced environment and want to impact customers’ lives.
About the Company
Horace Mann is a prominent organization that offers insurance and financial solutions specifically for educators and their families.
Horace Mann formed to support teachers, standing out in financial services for its commitment to the education community.
Unique Aspects:
- Focus on Educators: Horace Mann specializes in recognizing the unique issues that educators confront, delivering personalized products such as auto, home, and life insurance, as well as retirement planning options tailored to teachers and school workers.
- Community Commitment: The organization actively invests in educational projects and community support, demonstrating its commitment to bettering the lives of educators and the students they serve. This includes scholarships, grants, and collaborations with educational institutions.
- Expertise and Support: Horace Mann offers great customer care and skilled counsel to clients as they navigate their insurance and financial issues.
Achievements:
- Industry Recognition: Horace Mann has garnered multiple honors for its innovative insurance products and devotion to customer service, cementing its position as a global leader in education-related insurance.
- Financial Strength: The company has excellent financial ratings, assuring that clients’ policies are supported by a solid and respectable corporation.
Quick Overview
Location: Remote, Anywhere
Company: Horace Mann
Job Title: Remote Agent Support Consultant
Salary: 58k – 92k USD/year
Responsibilities
- Provide excellent support to clients by phone, email, or chat, answering their questions and ensuring a smooth experience.
- Collaborate with teammates to tackle challenging problems and share best practices, establishing a culture of continuous progress.
- Use cutting-edge tools and technology to increase service efficiency and provide prompt solutions.
- Engage the agency force and field sales leadership on a daily basis to ensure good communication.
- Work with the field sales leadership team to understand and support the Agency Business Model (ABM).
- Provide weekly reports that outline the assistance offered and highlight knowledge gaps.
- All agent interactions should be recorded in the CRM system to ensure precise tracking and trend analysis.
Requirements
- Experience: A bachelor’s degree is preferred, and additionally, at least three years of insurance experience is highly desirable.
- Product Knowledge: Familiar with property and casualty insurance; must be able to get a company-sponsored license.
- Communication Skills: Effective written and oral communication at all organizational levels.
- Experience: A bachelor’s degree is preferred, along with at least three years of insurance experience.
- Product Knowledge: Familiar with property and casualty insurance; must be able to get a company-sponsored license.
- Communication Skills: Effective written and oral communication at all organizational levels.
Benefits
- Flexibility and Work-Life Balance: As a Remote Agent Support Consultant, you can set your own schedule, allowing you to maintain a healthy work-life balance while providing outstanding service to clients.
- Dynamic Work Environment: You will be part of a thriving team that appreciates innovation and collaboration. Enjoy working with clients from various backgrounds and providing new answers to their problems.
- Growth Opportunities: This position not only allows you to hone your customer service abilities but also gives opportunities for professional advancement within the firm. You will receive significant experience, which may lead to exciting career improvements.
How to Apply
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants shall be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
All applicants should click the link below to apply
FAQ
Can I work remotely as a Remote Agent Support Consultant?
Yes, this position is supposed to be completely remote.
You can work from home or wherever that fulfills the company’s technological and security requirements.
What kind of environment does the Remote Agent Support Consultant position provide?
The position is suitable for those who thrive in a fast-paced, dynamic work environment.
It allows you to have a direct impact by assisting agents in efficiently serving their clients and resolving any issues that may arise.
Is there room for advancement in this position?
Yes, many firms provide performance-based career growth options, allowing you to move up within the insurance industry or into similar areas.
How can I distinguish myself as a candidate for the Remote Agent Support Consultant position?
Highlight your insurance background, communication skills, and capacity to work autonomously in a remote environment.
Demonstrating a knowledge of the issues that agents experience and a proactive approach to overcoming them will distinguish you from other candidates.
How does this role contribute to the company’s overall success?
A Remote Agent Support Consultant helps insurance agents give excellent service to their clients, which is critical to sustaining customer happiness and generating business growth.
Do I need to be familiar with property and casualty insurance for this position?
Yes, product expertise in property and casualty insurance is necessary.
If you do not already have an insurance license, Horace Mann will sponsor the process.
Final Thoughts
This is not simply a job!
It’s an opportunity to become a vital player in a firm that values both its employees and consumers.
If you’re ready to embark on a rewarding work where you can make a difference, we encourage you to apply for the Remote Agent Support Consultant position today!
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