Do you feel prepared to start a rewarding career that provides flexibility, opportunities for growth, and the chance to have a meaningful impact while working from the convenience of your own residence?
If that’s the case, a Virtual Customer Service Representative role could be the ideal fit for you!
About the Company
Petra Risk Solutions is a top provider of cutting-edge risk management services, committed to assisting businesses in navigating the challenges of the constantly evolving business environment.
Petra differentiates itself by providing customized solutions that tackle the specific obstacles encountered by companies across different sectors, with a keen emphasis on operational resilience, safety, and compliance.
What sets Petra apart from others?
Petra Risk Solutions is centered around empowering clients with thorough risk assessments and strategic insights.
Their goal is to promote a culture of safety and readiness, allowing businesses to succeed even in unpredictable situations.
Creative answers
Petra is recognized for its innovative technology and approaches that improve risk detection and reduction.
Petra uses advanced analytics and real-time data to offer actionable insights, enabling clients to make informed decisions.
Established history of success
Petra has developed a strong reputation for her excellent work over the years, serving a wide range of clients, including small startups and Fortune 500 companies.
Some of their remarkable accomplishments include:
- Effectively mitigating operational risks for clients by implementing tailored risk management strategies, resulting in a reduction of up to 40%.
- Being recognized for outstanding service and innovative practices in the industry.
Accomplishments
Knowledge sharing is also highlighted as significant by Petra Risk Solutions.
They provide thorough training programs and workshops to prepare clients for effectively managing potential risks in advance.
This commitment to learning supports the creation of a stronger business ecosystem.
Quick Overview
Location: Remote, AnywhereÂ
Company: Petra Risk Solutions
Job Title: Virtual Customer Service
Salary: $32 – $37 an hour
Responsibilities
- Electronically link documents
- Examine and confirm precision in policy evaluation, data entry, and protection.
- Identify and address inconsistencies in policy papers.
- Write letters or emails.
- Handle endorsement applications
- Revise client account details, such as billing pages and forms.
- Use a diary system to organize tasks and ensure timely completion.
- Handle invoices and cancellation notifications.
- Get ready and handle Certificates of Insurance and auto ID cards.
- Manage requests for Motor Vehicle Records (MVR)
- Keep electronic account files organized and current.
- Service accounts are used to avoid errors and omissions exposures.
- Keep in regular contact with team members to stay ahead of any potential issues.
- Take part in assignments and take on assigned duties as required.
Requirements
- Legitimate state-issued license for Property & Casualty Insurance
- Effective organization abilities for efficient prioritization and workflow management
- Skilled in both written and oral English communication.
- Fundamental accounting abilities, such as dealing with fractions, pro-rata, and percentages
- Capability to address real-life issues and handle tangible elements.
- Proficient with Windows systems, Microsoft Office, and standard office equipment.
- Writing at a pace of 45-50 words per minute.
- Skill in nurturing professional connections with colleagues, carriers, vendors, and other industry associates
- Diligent ethics and professional attitude
Benefits
- Retirement savings plan known as 401(k).
- Insurance coverage for dental services.
- Adjustable timetable
- Medical coverage
- Holiday entitlement.
- Insurance for eye care.
- Remote work
How to Apply
Applicants who meet the requirements should submit their resumes for review through the link below.
The company provides equal opportunities for all employees. Recruiters are requested not to ask questions politely.
FAQ
Is this role remote, and what does that involve?
Indeed, this role is completely remote!
Working as a Virtual Customer Service Representative will enable you to have a more flexible schedule and achieve a better work-life balance while working from home.
To effectively help customers, a dependable internet connection and a peaceful workspace are required.
Could you please provide the working schedule for this position?
The hours of work may fluctuate based on the company’s requirements, potentially involving evening or weekend shifts.
Flexibility is frequently promoted, enabling you to select a timetable that suits you the most.
What is the process for applying for the Virtual Customer Service Representative position?
To submit your application, just go to the company’s careers page, find the job listing, and apply with your resume and cover letter.
Ensure to showcase your pertinent skills and experiences to differentiate yourself!
What possibilities for expansion does this position offer?
In the role of Virtual Customer Service Representative, you will acquire valuable experience that could result in growth opportunities within the organization.
Possible career options consist of managerial positions, specific roles in customer service, or moving to different departments within the company.
When can I anticipate receiving a response after submitting my application?
Job candidates should anticipate receiving a response within one to two weeks, although the hiring process may differ.
If you are chosen to interview, the hiring team will contact you directly.
What do I need to get ready for the interview?
Get ready to talk about your past customer service encounters, your problem-solving methods, and how you deal with difficult circumstances.
Having knowledge of the company and its beliefs can also show your sincere enthusiasm for the position.
Final Thoughts
Don’t hesitate if you want a job that offers flexibility, opportunities for growth, and the ability to create a positive change.
Discover potential in Virtual Customer Service now, and begin your path to a satisfying and exciting career.
Start by taking the initial step and welcome the upcoming changes in the working environment, allowing you to balance being a professional and a participant in your own personal journey!
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