Job offer as a Customer Service Representative in ATB Financial (Canada)


Our bottom line is distinct.

There is something unique about working at ATB, and this has been acknowledged on every top employer list that is significant.

Brief Description

Seniority level; Associate


Employment type; Full-time

Job function; Other

Industries; Banking, Financial Services, and Investment Management


Department: Everyday Financial Services


It could be our exceptional culture, which encourages you to bring the whole of who you are to work while also supporting your overall health and providing benefits that are unmatched in the industry.

Maybe it’s because we’re dedicated to having a growth mindset and we have an unquenchable thirst for helping our fellow Albertans achieve their goals, even if they aren’t our customers.

No matter what it is, you won’t find a group of people anywhere else that is more genuine, driven, or knowledgeable than this one.


We encourage a culture that is purposeful, performs well, and is open to new possibilities. Every day, we approach our work with an insatiable sense of curiosity and bring the entirety of who we are.

We are aware that it begins with individuals such as yourself; therefore, we encourage you to take a chance and begin with us.

Job Benefits

You will be responsible for providing face-to-face core transactional banking services to ATB customers as ATB’s next Customer Service Representative.

These services will be provided to ATB customers in person.

Trending; The top 10 most in-demand occupations in Ontario, Canada

This entails providing clients with customer service that is both professional and effective by determining what the clients’ needs are and matching them with the appropriate products, solutions, and specialists.


  • Developing closer bonds with our customers by engaging in dialogue with them to better comprehend their requirements and the means by which we can assist them in achieving their objectives
  • Changing the way our customers interact with us by exposing them to industry professionals and teaching them on the use of our digital tools and resources
  • fostering and preserving customer connections by delivering exceptional levels of service to the consumer
    Developing and cultivating internal partner connections with other ATB departments, providing support for branch operations in order to satisfy customer service criteria, and assisting with the resolution of any issues or concerns that may arise.
  • Maintaining all administrative and operational activities within the branch in accordance with tactical service routines, as well as processes and procedures based on best practices.
  • In accordance with the established procedures, processing cash and clearing transactions
  • taking an active role in the meetings of the department team
  • Providing support and guidance to other Customer Service Representatives when necessary
  • Make certain that the assets of the branch are adequately protected, that the premises and equipment are kept in good condition, and that the collateral documents are effectively managed.
  • assuming responsibility for one’s own personal development plan and setting up a meeting with one’s management to discuss said plan

Must Read; 2000+ Foreign Job Openings in Canada


A successful outcome at the level of the branch means:

  • You are an innovative member of the team who is also adaptable, cooperative, and exhibits a desire to operate within a group setting.
  • You are able to adapt to changing circumstances, which requires you to make decisions and implement inventive solutions.
  • Have a minimum of one year of post-secondary business experience, ideally more, in addition to having successfully completed grade 12
  • Have a track record of success dealing with numerical problems.
  • Experience in providing customer service and/or in sales is necessary.
  • It is desirable to have knowledge of the various personal loan services and products.
    Applicants who have had prior experience in the financial industry will be given preference.

At ATB, we recognize that as your career progresses, you will acquire a wide variety of transferrable abilities. Consider submitting your application if you believe that your prior experience and personal characteristics align with those that we are seeking in a candidate.

Interested? If you know one of the people who work on our team, you should reach out to them BEFORE you apply and ask for a referral link, as this will assist your application get noticed more.

Applications submitted online are preferred. Please let us know if there is anything we can do to make your stay more comfortable.

Do your best. Be you. Believe.

We are committed to developing a workforce that is representative of the variety that exists within our communities and to cultivating an atmosphere in which every member of the team has access to the resources necessary to realize their full potential. We invite applicants from any and all equity-seeking groups to submit their resumes.

What steps are taken after this?

We appreciate you submitting your application online. If you are chosen for this position, we will get in touch with you after the closing date of the posting to discuss the steps that come after that. There is a possibility that we will ask you to take part in a phone interview or a digital interview. Please let us know if there is anything we can do to make your stay more comfortable.

Maintain contact with me!

ATB is thrilled to learn that you have an interest in pursuing a career with the company. If you want to stay up to date with what our team is working on, be sure to follow us on LinkedIn, Facebook, and Instagram.

How to Apply

For more informations on how to apply, you can click on the link below

Apply Now

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