Easy Steps on How To Become An IT Support Technician In 2023

IT specialists assist individuals and companies with computer networks and related issues.

They keep computer systems working smoothly by doing maintenance and installation.

This post will help you on the easy steps to become an IT support technician if you desire to be one.

Who Is An IT Support Technician?

An IT support professional aids computer users by directing them through the use of various computer networks and equipment as well as troubleshooting.


To provide technical support, they install, test, and upgrade computer hardware and software.

Taking calls and participating in live chats to assist clients in addressing any technical issues they may be facing online.

To be successful in this role, IT support specialists must be good at programming and problem-solving.


Talking about computer difficulties and operations with people who are significantly less tech-savvy than you may take up a large chunk of your typical workday.

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You must be able to convey difficult technical concepts in simple words.

If you provide phone support, you must understand the end users’ explanations of their difficulties in order to correctly diagnose computer issues. When communicating with nervous or irate internet consumers, you must keep your cool and patience.

What Are The Duties Of An IT Support Technician

Although many IT support professionals work as full-time workers in computer-dependent organizations, others work for computer suppliers and manufacturers, providing online support. IT support workers conduct the following responsibilities regardless of their work environments:

  • They contact clients to learn more about computer issues.
  • It is their responsibility to discover problems and develop solutions.
  • They inform clients about available solutions.
  • Install additional devices such as scanners and printers.
  • An IT support technician keeps track of computer errors, their causes, and their resolutions.
  • They train newly certified technicians.

How Can I Become An IT Support Technician?

Commonly required actions for becoming an IT support technician are:

1. Complete a high school diploma or its equivalent.

A high school diploma or similar is required for many entry-level IT support technician roles.

Consider studying computer science or a related topic for an associate degree.

While an associate degree is not necessarily required, it can assist prepare you for an entry-level IT support technician career and boost your prospects of promotion.

Zippia reports that 50.4% of technical support experts hold a bachelor’s degree. In terms of higher education, they discovered that 4.8% of technical support specialists hold master’s degrees.

2. Gain experience through interning or working in entry-level positions.

The next step after receiving a degree in a computer-related field is to gain work experience.

Even if you have a degree or formal training, acquiring hands-on experience as an IT support specialist might be crucial.

Look for internships or entry-level roles that will allow you to work with IT systems and give technical assistance to users.


3. Obtain the necessary certifications

IT support technicians can get certifications such as the CompTIA A+, which show employers that they have specialized knowledge and skills.

Certifications can demonstrate to companies that you have the bare minimum of knowledge for this job. As a result of these, you may become a more enticing candidate. Even though a certification isn’t required for a job, obtaining one can help your application stand out.

The following are the most frequent IT certifications:

  • 5th Security Certification
  • Computer Network Technician Certification (CNCT)
  • Instrumentation Specialist Certification (CIS)
  • Certified Master Electronics Technician (CETma)
  • Microsoft Certified Desktop Support Professional (MCDST)
  • Certified Information Security Manager (CISM)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Entry Networking Technician (CCENT) (CISM)

4. Constantly learn and improve

Technology is continuously evolving and changing, and IT support professionals must stay current on new technologies and changes in their area in order to remain effective and advance.

5. Look for Job Openings

You can begin looking for IT support technician jobs once you have experience and qualifications.

Consider applying to organizations ranging from small businesses to large corporations to government agencies.

You must keep an open mind while job hunting.

IT support technicians can work in a variety of roles. Seek out possibilities to broaden your experience, such as working with a variety of clients and technology.

Before applying for an IT technician position, update your CV and cover letter.

Writing a clear and intelligible CV could help you advance in your work.

Make certain that your curriculum vitae adequately reflects your relevant experience and education.

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How Much Does An IT Support Technician Make?

The compensation of an IT support technician might vary depending on numerous criteria, including location, size, kind of organization, experience, and education level.

The median annual income for computer user support professionals, which includes IT support technicians, was $57,910 in May 2021, according to data from the U.S. Bureau of Labor Statistics.

The lowest 10% made less than $39,430, while the wealthiest 10% earned more than $96,580.

Salaries for IT support technicians can also vary depending on the industry in which they work.

IT support technicians in the financial and insurance industries, for example, earn more than those in education or healthcare.

Furthermore, IT support technicians working for larger firms earn more than those working for small businesses or startups.

The average yearly income for technical support experts in the United States is $48,667, or $23 per hour, according to Zippia data.

The poorest 10% make less than $30,000 per year, while the richest 10% earn more than $76,000 per year.

How Long Does It Take To Become An IT Support Technician?

The amount of time it takes to become an IT support technician depends on various things, including the type of training or school you pursue and your prior experience in the area.

A vocational or trade school program, which normally takes six months to a year to finish, is one alternative.

These programs often focus on IT support and offer hands-on training in the most widely utilized skills and technology in the sector.

A degree in a related discipline, such as computer science, information technology, or management information systems, is another alternative.

These programs normally last 2-4 years and provide a broad education in fields such as IT, support, software development, network administration, and others.

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Furthermore, you can obtain experience in IT support through internships or entry-level positions, which can help you learn practical skills that will be useful in your profession and help you construct a portfolio.

Certifications in specific technologies or areas of IT support may be required after finishing a training program or having appropriate experience to qualify for certain positions.

Depending on your path, becoming an IT support specialist might take anything from a few months to many years.

What Are The Skills Required To Be An IT Support Technician?

When working in computer science, you can put a range of skills to use.

Technical writing jobs such as generating technical manuals or briefings require specialist knowledge.

Soft talents are typically character traits that can be developed over time.

Some of the abilities required to be a good IT support technician include:

1. Color Perception

If you operate as an IT support technician, you may be required to use colored wires and cables, as these color codes indicate the cables and wires plugin.

IT specialists in particular roles may require full-color vision.

Some people are born with a particular level of color sensitivity, while others gain it over time.

To evaluate your level of color vision, you can complete brief tests online, such as the color plate and hue test.

2. Detail-oriented

An IT professional may need to pay close attention to detail. In coding rows including hundreds of letters and symbols, one erroneous placement can cause the code to fail.

One of the most crucial jobs of an IT specialist is to detect system faults and flaws.

Organizing yourself and engaging your brain with puzzles may improve your ability to pay attention to detail.

3. Interaction

Support personnel may translate difficult technical jargon for a newbie.

A support technician’s employment requires them to be good communicators.

Attending skill-building classes and employing effective communication practices such as active listening will allow you to communicate more successfully.

4. organization

Computer and information systems may necessitate a high degree of organization. Multiple coding scripts may be required for software products to function properly.

When multitasking, you should be more concentrated.

Being organized might help you focus on a single task and reduce errors. Setting goals and regulating your time while planning might help you become more managed.

5. Collaboration

Many of your IT technician jobs may demand you to communicate with multiple departments and specialties.

While developing business programs, you can share and compile code and software from other IT specialists.

Working as part of a team might provide unique insights and abilities.

A positive team dynamic can be created by maintaining a positive attitude and being aware of everyone’s responsibilities.

 6. Technical writing

IT technicians may be required to produce and implement briefings and guides for complex security systems.

The content of these documents may adhere to strict formatting guidelines.

Typically, earning a bachelor’s or master’s degree is the greatest approach to improve your technical writing skills.

Where Do IT Support Technicians Work?

The workplace environment of an IT support specialist is determined by the job needs and the company where they work.

The majority of IT support specialists are likely to work in one of the following environments:

  • Help desk: Many large technology companies have a help desk area or service facility in or near their sales location where consumers can bring their equipment to be repaired. These centers’ support teams can answer to questions and complaints through phone, chat, or video call.
  • In-house support: Large firms, particularly multinational corporations (MNCs) and those with extensive IT requirements, may have in-house technical support units or teams to assist staff with technical challenges.
  • Remote support: Some IT support experts will even travel to the customer’s home, office, or other place to handle technical issues.

What Is The Work Environment of an IT Support Technician Like?

IT support technicians may work in a variety of environments, such as offices, data centers, and other locations.

They may work with clients on-site or remotely from a home office or another place.

Working hours can also vary, with some IT support professionals working during regular business hours and others working nights, weekends, and evenings.

Monday through Friday, tech support specialists work an average of 37 to 40 hours each week. Some technicians work shifts that extend into the evenings and weekends.

Although the technicians spend the majority of their time in their offices, they regularly go to client sites or other company divisions to resolve issues.


In 2023, becoming an IT support specialist is a rewarding and in-demand job choice.

It entails giving technical support and troubleshooting to customers and clients who are having problems with their technology.

You can be well on your way to becoming a valuable IT support specialist by 2023 if you follow the procedures outlined above.

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