The majority of Canadians have at least one pet of some kind, and popular choices include canines, felines, and a wide variety of other household animals.
Our ideal candidate for the position of Client Care/Receptionist will cultivate strong client connections by demonstrating genuine concern and caring for both clients and their pets, acting respectfully in all interactions, and offering outstanding customer service.
This entails extending a cordial greeting to clients and checking them in, as well as taking incoming calls from existing and potential customers while maintaining an attitude of courtesy and concern for their needs.
Brief Description
Seniority level: Director
Employment type: Full-time
Job function: Customer Service and Management
Industries: Veterinary Services
This individual is responsible for screening calls in a suitable manner, booking appointments, taking thorough messages, and providing educated information to clients that is not medical in nature. A variety of administrative office tasks, such as receiving, sorting, distributing, and posting mail; drafting memos and other forms of correspondence; completing reports and other miscellaneous document requests; and posting notices on bulletin boards are also included in the list of responsibilities.
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This role will include some Veterinary Assistant activities, such as counselling and educating clients on various areas of animal care, such as the dosage and purpose of medications, home care, immunization requirements, and preventative healthcare suggestions. Other duties may also be assigned.
About Us:
Because we think that healthy dogs begin with happy veterinarians, The Vets, which began operations in 2021, is currently in the process of reinventing the veterinary sector. The Vets have created a new at-home service that offers high-quality, fear-free care for dogs, as well as a better quality of life for our unsung heroes, our veterinarians. This service provides an alternate choice to traditional veterinary clinics that are housed in brick-and-mortar buildings. The Vets provides a first-rate experience for veterinarians, their clients’ pets, and the clients’ pet owners by combining cutting-edge technology with a personalized, attentive service model for veterinary treatment. The Vets currently operates in 16 different cities across the United States, has cared for more than 35,000 animals, and has attained an NPS score that is three times greater than traditional veterinary services.
Job Benefits:
- Base Pay Rates That Are Competitive
- Building Relationships, Working Together, and Sharing Information With Other Veterinarians
- Working Within Our Practices
- The following are included in the extensive benefits: Medical, Dental & Life Insurance
- Offers a Flexible Work Schedule in Addition to Vacation and Paid Time Off
- Annual Company Performance Bonus
- Full benefits after a 30-day probationary period
- PC/Laptop
- RRSP Contribution plan
- 3 weeks paid PTO + paid Stat Holidays
- Team lunches, events and more
The Vets is dedicated to building the next generation of pet care by recruiting the most qualified team members available. The Vets prohibits all forms of discrimination and harassment in the workplace, including but not limited to those based on race, religion, age, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and national origin. Equal employment opportunities are provided to all current employees as well as applicants for employment.
Job Description
You will be responsible for the creation, maintenance, and delivery of various strategic customer support operations if you are promoted to the position of Director of Customer Support.
You will collaborate with key stakeholders and talented personnel from across the firm to find areas of improvement that will boost our customer service satisfaction rates and create efficiency in the operations of the department.
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You will work on a variety of items, including the following:
Create and carry out an energizing goals and objectives for the team working on the customer experience.
The design of a strategic strategy with a primary focus on the satisfaction, retention, and expansion of the customer base.
Deliver operational projects such as improvements in dependability or customer ennoblement.
Take charge of our rapidly expanding team focused on the customer experience, as well as the customer support managers.
Job Requirements:
Because we think that healthy dogs begin with happy veterinarians, The Vets, which began operations in 2021, is currently in the process of reinventing the veterinary sector.
The Vets have created a new at-home service that offers high-quality, fear-free care for dogs, as well as a better quality of life for our unsung heroes, our veterinarians.
This service provides an alternate choice to traditional veterinary clinics that are housed in brick-and-mortar buildings.
The Vets provides a first-rate experience for veterinarians, their clients’ pets, and the clients’ pet owners by combining cutting-edge technology with a personalized, attentive service model for veterinary treatment.
The Vets currently operates in 16 different cities across the United States, has cared for more than 35,000 animals, and has attained an NPS score that is three times greater than traditional veterinary services.
How to apply
Click the link below to to visit the official website for more Information
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